FAQS

Our hours are 6am-7pm Monday through Friday, 6am through 5pm Saturday, and closed on Sunday.  We currently service most of Atlanta. Inside the metro area is included in the price. Within 20 miles outside of Atlanta Metro, there is an additional $20 travel fee.

When booking a run, we can typically schedule a few days out.
Same day appointments can be difficult to accommodate, so the sooner you know when you’d like a run, the better. 
Appointments are scheduled either on the hour or half hour and we ask to allow a 30min window before or after your scheduled time to accommodate traffic and unexpected scheduling adjustments.

  • Read and complete the waiver of liability
  • Verify receipt of confirmation text 
  • Take your dog on a potty break
  • Get leashed up
  • Ensure your dog has not eaten within 6 hrs of their run session (imagine working out on a full stomach) 
  • Listen for our arrival call!

All of our sessions are approximately 20-30 minutes.  Clinicians find thirty minutes to be the proper amount of time to sustain mental focus, cardiovascular activity, and build muscle without overexerting your dog and risking injury due to exhaustion.  Sessions may be shorter if dogs are not conditioned enough to do a full session or have medical/physical conditions that limit their ability to exercise.

We offer weekly, bi-weekly, and on-demand scheduling.  Most people schedule once a week and find great benefit both mentally and physically, generally the same day and time each week.  During hot summer months, when outdoor options are limited, we do find quite a few clients like to increase to twice a week. You know your dog best and we are here to help discuss options with you for your specific needs.

The benefit of our mobile dog gym is that the runs are private 1:1 sessions.  The only time we have multiple dogs running together (up to 4 dogs at a time, depending on size) is when they live together or are pre-approved neighbors/friends.

Along with prompt and professional service, our top priorities are safety and positivity! Our goal is to give your dog the best workout for that day, customized to their needs.  We closely supervise their movements and encourage them to “work” (walk, trot, or run, whatever their speed) throughout the whole session, stopping for breaks and water as needed. A huge benefit with the equipment is that there is NO MOTOR, so your dog does all the work, and NOTHING is forced. We are there to ensure a safe session and a fun session with positive reinforcement via cheering, clapping, squeaky toys, and overall love and affection.  You won’t usually see us pull out treats since there are many dogs that use us for weight loss or have dietary needs that we don’t want to interfere with. You are more than welcome to join during the sessions to hang out with your dog and coach socially (it’s a good time!) or feel free to let us work with your dog while you work, finish tasks, or simply enjoy a glass of wine after work in a quiet house! Our policy is you’re welcome to join and also excused to leave.

We don’t call them “tile pancakes” for nothing! Your dog may be sprawled out on the cool floor and pant for some time after their session.  They just had a good workout! Wait until their heart rate slows before feeding. Some dogs get a burst of energy after their session, that’s normal, too.  They just had a good workout and their endorphins and adrenaline are pumping. Once their heart rate slows down and they relax, the energy will burn off. For unconditioned or older dogs, we recommend giving their hind legs a nice rubdown to release lactic acid and prevent soreness the next few days.  Who wouldn’t like a little doggie massage after a workout? Next sessions can be scheduled the same way you booked originally. We typically follow-up within a week of their first session but feel free to reach out anytime with feedback!

All our K9 Fitness Coaches are hand-selected and specifically trained because of their warm, friendly personalities and their professional dog handling experience; from dog rescue work, vet techs, and dog trainers, to K9 unit work with the fire and police depts. You can expect your dogs to be in great hands, no matter the size or personality, with any of our coaches. We’ve seen, worked with, and helped them all with smiling faces!

Generally, the learning curve is about 5 minutes for us to train them how to balance and propel themselves on our equipment.  After that, the more they do it, the better they get as their confidence in themselves and the equipment grows. All sessions are closely supervised for best safety.  Since there are NO MOTORS, the dogs run and move at their own speed, so when they speed up and slow down on their own, the treadmill speeds up and slows down. We monitor their movements and take our time to ensure a safe and positive experience.  Please let us know any “quirks” or special needs your dog may have so we can best customize training to their needs.

Every dog is different! Some take to it right away while others need a few sessions to build confidence in themselves and the equipment first.  One of the many benefits of GoDogGoATL is your dog doesn’t HAVE to be at an all-out run in order to get a good workout. Even at a slow and steady pace, they are focusing, balancing, and climbing uphill for the entire session.  They are engaging their mind, core, stability, and leg muscles no matter what. Our Golden Rule: The Dog is Always Right.

We encourage the first Trial Run session to be together so everyone can meet, and your dog sees your positive affirmation in the new environment.  After that, you are welcome to hand off at the door or van. We are also fully insured and bonded and can retrieve and return your dog on our own for their sessions.  Please let us know your preference.

We accept cash, check, and card.  You can prepay via Square invoice, save a card on file, or pay at your sessions.

Always clear any physical activity with your veterinarian first.  All our canine clients must be at least 4 months old and be up to date on all vaccinations.  We can accommodate anywhere from 2 lbs – 250 lbs and have experience with a wide variety of mental and physical concerns; from scared, anxious, stubborn and reactive; to overweight, pre/post-surgery, or otherwise limited in one way or another.  Please let us know your dog’s needs and we’ll do our best to accommodate.

From our Liability Form- Cancellation Policy: Owner agrees to keep their scheduled session, and we understand that dogs, people, and life are unpredictable at times. We send out a confirmation text at 8am the day before a scheduled session to prevent unexpected changes and assume confirmed unless otherwise noted. If rescheduling or canceling is needed, owner agrees to let us know, at minimum, by 8pm the day before their session to allow adjustment on our end.  Cancellations made the same day will result in a $25 cancellation fee, and any sessions canceled within an hour of the scheduled time will be charged at full cost of the missed session.

Contact us at careers@godoggoatl.com